Question 1

What is Châteraisé?

Accepted Answer

Châteraisé (シャトレーゼ) is Japan's No.1 confectionery company, founded in 1954 in Yamanashi Prefecture. With 500+ stores across Japan and 36+ outlets in Singapore, it is known for fresh, affordable Japanese cakes, pastries, cream puffs, ice cream, and traditional sweets (wagashi). The brand's key differentiator is using Hakushu natural water from Yamanashi's Southern Alps and farm-direct ingredients with minimal preservatives.

Question 2

How much does Châteraisé cost?

Accepted Answer

Very affordable for Japanese confectionery. Ice cream from approximately S$2. Small cakes (individual slices) S$3-8. Cream puffs S$2-4. Whole cakes from S$25-55. Japanese sweets (dorayaki, mochi) S$2-5. Drinks S$3-5. Châteraisé is positioned as premium-quality Japanese confectionery at accessible prices.

Question 3

What are the best items at Châteraisé?

Accepted Answer

Top sellers: (1) Double Fantasy Cream Puff — Hokkaido fresh cream + custard, the signature bestseller. (2) Fresh Cream Strawberry Shortcake — classic Japanese-style sponge cake with fresh strawberries and whipped cream. (3) Matcha items — green tea flavoured cakes and sweets. (4) Seasonal limited-edition items (cantaloupe fair, sakura items in spring, Christmas cakes in December). (5) Ice cream — surprisingly good quality for the price. (6) Whole cakes for celebrations — can be ordered in advance.

Question 4

Is Châteraisé halal?

Accepted Answer

Châteraisé is not halal certified. Products may contain gelatin, egg, dairy, and wheat. Some products may contain alcohol-based flavourings. For halal desserts near Tiong Bahru Plaza, look for halal-certified bakeries in the neighbourhood.

Question 5

What makes Châteraisé different from other bakeries?

Accepted Answer

Three key differentiators: (1) Hakushu natural water — the base water used in all products comes from Yamanashi's Southern Alps, Japan, known for its purity. (2) Farm-direct Japanese ingredients — milk and eggs from Japanese farms, minimal preservatives. (3) Japanese confectionery expertise — both Western-style cakes (shortcake, tarts) and traditional Japanese sweets (wagashi, dorayaki, mochi) under one roof. Most Western bakeries in Singapore cannot offer authentic wagashi alongside French-inspired pastries.

Question 6

Can I order whole cakes for celebrations?

Accepted Answer

Yes, Châteraisé offers whole cakes for birthdays, celebrations, and events. Range from S$25-55 depending on size and type. Available for walk-in purchase or advance order. Popular options include the Fresh Cream Strawberry Whole Cake and seasonal whole cakes. Check availability at the outlet or via the Châteraisé app.

Question 7

Where is Châteraisé at Tiong Bahru Plaza?

Accepted Answer

Basement 1, #B1-127, Tiong Bahru Plaza, 302 Tiong Bahru Road, Singapore 168732. Same level as Kuriya Japanese Market. Take the escalator from Tiong Bahru MRT (EW17) down to B1.

Question 8

What are the opening hours?

Accepted Answer

Daily 10:00 AM – 10:00 PM, 7 days a week including public holidays.

Question 9

Does Châteraisé have seasonal items?

Accepted Answer

Yes, seasonal limited-edition items are a major draw. Examples: Japanese Cantaloupe Fair (summer — cantaloupe cakes and desserts), Sakura Fair (spring — cherry blossom flavoured items), Christmas cakes (December — must pre-order), Strawberry Fair (winter/spring). The seasonal items rotate every few months and are often the most interesting products available. Check the Châteraisé app or Instagram for current seasonal offerings.

Question 10

How many Châteraisé outlets are in Singapore?

Accepted Answer

Châteraisé has 36+ outlets across Singapore including Tiong Bahru Plaza, ION Orchard, VivoCity, Jurong Point, Northpoint City, AMK Hub, and many others. The premium YATSUDOKI concept (higher-end) is at Guoco Tower. Singapore has been a key market since the brand's first overseas expansion in 2015.

Question 11

What is Hakushu water?

Accepted Answer

Hakushu (白州) water is natural mineral water from the Southern Alps of Yamanashi Prefecture, Japan. The water is known for its exceptional purity and soft, clean taste — it filters through layers of granite over 20+ years before being collected. Châteraisé uses this water as the foundation of all their products, which they credit for the clean, delicate flavour of their cakes and sweets. Hakushu is also famous for being the water source for Suntory's Hakushu whisky distillery.

★ Double Fantasy	~S$2–3
★ Strawberry Shortcake	~S$5–7
Matcha / Chocolate Cake	~S$4–7
Cheesecake	~S$4–6
Fruit Tart	~S$5–8
Dorayaki	~S$2–4
Mochi / Wagashi	~S$2–5
Ice Cream	from ~S$2
Whole Cakes	S$25–55
Seasonal Items	Varies

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